If you have a problem with one of our entertainment vending games, skill cranes or bulk vending machines, LET US KNOW, so we can rectify the situation and get the game fixed for you and others to play!
The best and fastest way to reach the NEN Customer Support Department is through email. We strive to reply within 24 hours. If you require a more immediate response, please phone us toll free at 1-866-902-0595.
If you have won a defective or damaged product out of one of our entertainment vending games, skill cranes or bulk vending machines, please send the item signature required delivery to:
National Entertainment Network
325 Interlocken Parkway, B
Broomfield, CO 80021
Attention: Customer Service
The product will be inspected and if it does not pass our quality control guidelines a replacement product of the same or similar value will be sent to you. If however the product is deemed of retail merchantable quality, it will be returned to you. Please allow up to 4 weeks to receive an item after initially mailing it out to us.
If you have lost money due to a malfunctioning entertainment vending game or machine, please contact the location's customer service in which the equipment is placed. Please be aware that you will only be reimbursed the amount equal to one play of that particular game or machine.
If you are not able to contact the location's customer service desk or if they do not have a service desk, please contact the NEN Customer Service Department by filling out the required form below.
Thanks for contacting us! We will be in touch...
© National Entertainment Network, Inc
