Refund Policy

If the malfunctioning machine is in a business that does not have a service desk or if the service desk is not equipped to handle your refund, requests can be made to NEN directly.

For the fastest service, please visit the customer service page at to fill out a refund form. Be sure to include your full contact info (name, mailing address, contact phone #), the business name and address where the incident occurred, and the machine type that malfunctioned. Refunds will not be processed unless all information requested is provided.

If you prefer, written requests for refunds can also be sent directly to the National Entertainment Network corporate offices located at:

National Entertainment Network
246 S Taylor Ave., Suite 200
Louisville, CO 80027
Attention: Customer Refund Requests

Please send to the attention of Customer Refund Requests and provide a self addressed stamped envelope along with all required contact, business and machine information. Again, if all requested information is not provided, your refund request will not be processed.

Refund amounts will not exceed the cost of one play.