Contact Us

Contact Us

Vending Program Inquiries Interested in our investment free revenue generating entertainment vending program? Contact our vending program team.

For service continue to the contact form below.

If you have a problem with one of our entertainment vending games, skill cranes or bulk vending machines, LET US KNOW, so we can rectify the situation and get the game fixed for you and others to play!

The best and fastest way to reach the NEN Customer Support Department is through the form on this page. We strive to reply within 24 hours. If you require a more immediate response, please phone us toll free at 1-866-902-0595.

Thanks for contacting us!

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Defective or Damaged Merchandise

If you have won a defective or damaged product out of one of our entertainment vending games, skill cranes or bulk vending machines, please send the item signature required delivery to:
National Entertainment Network
325 Interlocken Parkway, B
Broomfield, CO 80021
Attention: Customer Service

The product will be inspected and if it does not pass our quality control guidelines a replacement product of the same or similar value will be sent to you. If however the product is deemed of retail merchantable quality, it will be returned to you. Please allow up to 4 weeks to receive an item after initially mailing it out to us.

NEN’s Money Refund Policy

If the malfunctioning machine is in a business that does not have a service desk or if the service desk is not equipped to handle your refund, requests can be made to NEN directly.

For the fastest service, please visit the customer service page at www.nen-inc.com to fill out a refund form. Be sure to include your full contact info (name, mailing address, contact phone #), the business name and address where the incident occurred and the machine type that malfunctioned. Refunds will not be processed unless all information requested is provided.

If you prefer, written requests for refunds can also be sent directly to the National Entertainment Network corporate offices located at:
National Entertainment Network
325 Interlocken Parkway, B
Broomfield, CO 80021
Attention: Customer Refund Requests

Please send to the attention of Customer Refund Requests and provide a self addressed stamped envelope along with all required contact, business and machine information. Again, if all requested information is not provided, your refund request will not be processed.

Refund amounts will not exceed the cost of one play.