WHO WE ARE
We are the nation’s top entertainment kiosk operator, redefining fun in Arcades, Game Rooms, Front End Retail, Restaurants, and more!! Our wide range of amusement vending, arcade equipment, and self-service tech enhances your consumers experience, all at no cost to you!
Formerly known as Sugarloaf, NEN was established in the mid-1980s. In 2009, after a change in ownership to private entities, the company rebranded as National Entertainment Network LLC. The original Sugarloaf branding persists on our machines and exclusive plush collections, highlighting our organization’s rich history and legacy.
We reach 95% of the population weekly, guaranteeing full coverage for you and your location.
- Over 300 NEN employed Route Merchandisers who clean, collect and service all machines at every visit.
- Dedicated team of Service Technicians for all day field support.
- In-house Loss Prevention professionals to watch out for your best interests.
- Live Customer Service staff to assist with location issues and ensure quick resolution.
- Card payment system experts, to help keep your game room or FEC connected.
- Strategic redemption counter partners that ensure your location has the hottest items.
Increase Amusement
Revenue
We accept all digital
payments and offer card
room game systems
Drive Customer Returns with Coupon Incentives & Weekly Free Plays
High customer engagement with incentives to return customers
back to same-store locations
Co-Branding Marketing Initiatives with high Open Rates
Welcome email
at 92%
No contractors. We use all NEN Employees to service, collect and maintain your machines.
Expect consistent and reliable, best in class customer service.
- Highly trained NEN service personnel for consistent performance and expertise.
- Access our Dedicated Customer Service Department via toll-free phone or email displayed on all equipment.
- Service calls answered within 24 hours, with repairs completed within 48 hours of request.
- Every service ticket guarantees 100% satisfaction.
THE MOST POPULAR MERCHANDISE
- The hottest Licenses
- The most sought after Collections
- Exclusive Designs
