YOUR QUESTIONS ANSWERED
Who is NEN?
National Entertainment Network (NEN) is the leading provider of automated amusement vending to the nation’s mass merchants, supermarkets and national restaurant chains. NEN operates over 50,000 pieces of equipment in over 15,000 locations nationwide, primarily offering skill cranes, bulk vending, kiddie rides, video games and customized game rooms all supported by a dedicated field service team and qualified subcontractors. We manufacture our own skill cranes (Rainbow Brand) and design many of our own plush toys. NEN operates in all states as well as Puerto Rico.
Is this the same company I used to know as Sugarloaf?
Yes it is! This company was founded as Sugarloaf in the mid 1980’s but was renamed National Entertainment Network LLC following the sale of the company to private ownership in 2009. NEN, as the company is still known today, is now owned by Claw Holdings, a private equity firm based in New York. We do keep the Sugarloaf brand on our machines as it’s well known and respected by many as the premier skill crane company in the industry.
What differentiates NEN from other suppliers?
We are the only company today that services all 50 States plus Puerto Rico with our own employees. We have a network of over 500 employees that work out of 39 offices that provide our nationwide service network.
Describe your leadership team at NEN
NEN has the most tenured and talented leaders in the industry. Many have been with the company since its inception, and many have been in the industry 10-20 years. We believe in supporting our clients and industry organizations. Our current leadership team consists of Industry Association Directors, Presidents, Past Presidents, and Board Members on industry and industry related Boards.
Can I buy machines from you and have you set them up for me?
No. We focus on operating only, our core expertise. We do not sell or rent machines.
Who is your typical client?
Our typical client is a national retailer, or restaurant, or entertainment business with a small to medium sized dedicated game area.
What does it cost if I want to use your services?
Typically nothing. Our model is you provide the location and we provide everything else, and pay you a monthly fee based on machine performance.
I’m worried about theft given it’s a cash business.
Cash businesses present unique challenges for sure. NEN has built best in class systems and processes leveraging the latest technologies to ensure that all cash is accounted for and reported accurately to our clients. We do not publish our processes for confidentiality reasons but are happy to take you through the multiple processes we use in person.
I’ve heard some cranes are rigged and not fair to the customer.
Unfortunately there have been companies that take advantage of the players by not giving them a fair chance to win, or by removing the element of skill from the experience.
NEN PLACES THE HIGHEST PRIORITY ON OFFERING FAIR, SKILL-BASED MACHINES ONLY, AND DOES NOT SUPPORT OR OFFER ANY GAMES THAT DO NOT ADHERE TO THIS VERY STRICT STANDARD.
Does NEN do anything other than amusement vending?
We have developed strategic new partnerships with automated retail kiosk providers where NEN provides service and other supporting functions. We are committed to expanding our business into new channels and new businesses, leveraging our expertise.
I want to learn more, who do I contact?
To join the nation’s top solutions provider call 1-866-902-0595.